Subscription Policy
Our subscription service is designed to make it easier for you to enjoy your favourite Basalt products on your schedule — with added savings and convenience. By choosing a subscription, you agree to the terms outlined below.
Products Available for Subscription<
Our subscription service is currently available for select products, including:
– Basalt Volcanic Rock Gin Eco-Refill - Giant's Edition (50cl)
– Basalt Volcanic Rock Gin Eco-Refill (70cl)
– Basalt Volcanic Rock Vodka Eco-Refill (70cl) Delivery Frequency
Subscriptions can be scheduled for delivery every 1, 2 or 3 months. You can manage your delivery frequency in your customer account at any time.
Billing & Payments Your chosen payment method will be charged automatically based on your delivery schedule. Prices include a 10% subscriber discount and complimentary shipping. All charges will be clearly displayed at checkout and in your confirmation emails. If your payment method fails, we will attempt to reprocess it up to 3 times. If unsuccessful, your subscription may be paused or cancelled.
Shipping & Missed Deliveries Standard delivery timeframes apply. If you're not available to receive your order, the courier may attempt redelivery or leave your parcel at a safe location, depending on their policy. It is your responsibility to ensure your shipping details are correct and up to date in your customer account.
Modifying Your Subscription You may log into your account at any time to:
– Update your delivery frequency
– Pause or skip an upcoming order
– Change your delivery address
– Update your payment details
Changes must be made at least 48 hours before your next scheduled billing date to ensure they apply to your upcoming order. Cancellations
You can cancel your subscription at any time via your online account. Cancellations made within 48 hours of your next billing date may still be charged and fulfilled.
We reserve the right to cancel or modify subscriptions at our discretion — including in cases of suspected fraud, abuse, or system error.
Customer Support For help with your subscription, please contact us at hello@basalt-distillery.com and we’ll be happy to assist.
Products Available for Subscription<
Our subscription service is currently available for select products, including:
– Basalt Volcanic Rock Gin Eco-Refill - Giant's Edition (50cl)
– Basalt Volcanic Rock Gin Eco-Refill (70cl)
– Basalt Volcanic Rock Vodka Eco-Refill (70cl) Delivery Frequency
Subscriptions can be scheduled for delivery every 1, 2 or 3 months. You can manage your delivery frequency in your customer account at any time.
Billing & Payments Your chosen payment method will be charged automatically based on your delivery schedule. Prices include a 10% subscriber discount and complimentary shipping. All charges will be clearly displayed at checkout and in your confirmation emails. If your payment method fails, we will attempt to reprocess it up to 3 times. If unsuccessful, your subscription may be paused or cancelled.
Shipping & Missed Deliveries Standard delivery timeframes apply. If you're not available to receive your order, the courier may attempt redelivery or leave your parcel at a safe location, depending on their policy. It is your responsibility to ensure your shipping details are correct and up to date in your customer account.
Modifying Your Subscription You may log into your account at any time to:
– Update your delivery frequency
– Pause or skip an upcoming order
– Change your delivery address
– Update your payment details
Changes must be made at least 48 hours before your next scheduled billing date to ensure they apply to your upcoming order. Cancellations
You can cancel your subscription at any time via your online account. Cancellations made within 48 hours of your next billing date may still be charged and fulfilled.
We reserve the right to cancel or modify subscriptions at our discretion — including in cases of suspected fraud, abuse, or system error.
Customer Support For help with your subscription, please contact us at hello@basalt-distillery.com and we’ll be happy to assist.